Struts 2 is, overall, a good piece of software, but as many other frameworks has its annoying shortcomings. For example: it doesn't deal well with UTF8 encoding at all. The solution - found by my colleague Leonardo A. (second name omitted for privacy's sake) - is to use a filter that will set the request encoding.
The source of the workaround is Ian Purton's Blog.
Hope this helps since it was not so easy to smoke out.
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